Frequently Asked Questions
1. What types of console tables do you offer?
At Sadat Steel Works, we specialize in offering a wide range of stylish and practical console tables. Our collection includes designs such as the Feigned Living Lounge Drawing Room Counter Breakfast LED Console Table. Each table is crafted with strong and resilient materials, ensuring both durability and elegance.
2. What is your return policy?
We have a 30-day return policy. If you wish to return an item, it must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. To initiate a return, please contact us at sadatsteelworks@gmail.com. We will provide you with a return shipping label and further instructions. Please note that items sent back without prior authorization will not be accepted.
3. What should I do if my item is damaged or defective?
If you receive a defective, damaged, or incorrect item, please inspect it upon delivery and contact us immediately. We will evaluate the issue and make it right. Please email us at sadatsteelworks@gmail.com with your order details and a description of the problem.
4. Can I return personalized or custom-made console tables?
Unfortunately, we cannot accept returns for personalized or custom-made console tables. These items are specially made to your specifications and cannot be resold. If you have any concerns about your specific item, please reach out to us at sadatsteelworks@gmail.com and we will be happy to assist you.
5. How long does shipping take?
Once your order is confirmed, it usually takes up to 2 business days for us to process and ship it. Delivery within Pakistan typically takes 6-7 business days after the order has shipped out. Please note that this is an estimate and does not include weekends and holidays. Remote areas may experience longer delivery times.
6. Do you offer cash on delivery?
Yes, we offer cash on delivery for verified customers. However, during periods of high volume, such as sales and promotions, we may process cash on delivery orders without telephonic verification. Rest assured, we prioritize the security and verification of all orders.
7. Can I exchange an item?
If you wish to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item. Please follow our return process as mentioned in question 2, and once your return is accepted, you can proceed with a new purchase.
8. How will I receive my refund?
Once we receive and inspect your return, we will notify you about the approval of your refund. If approved, the refund will be automatically processed to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
9. Do you ship internationally?
Currently, we only offer shipping within Pakistan. We do not ship internationally. We apologize for any inconvenience this may cause.
10. Can I track my order?
Yes, you will receive an email with your order number shortly after placing your order. You can use this order number to track the status of your shipment. If you have any questions or need further assistance, please contact us at sadatsteelworks@gmail.com.